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 Dealer Login

Return Policy


Conditions for Returns:
In order for the Goods to be eligible for a return, please make sure that:
  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • Product must have a receipt or proof of purchase


The following goods cannot be returned:
  • The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of goods which are in boxes that do not match the product or products inside the box are mixed,/li>


Returning Goods:
You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:
  • 4 Malherbe Road, Newtown


We are unable to issue a refund without actual receipt of the goods or proof of received return delivery and a comprehensive quality check on the goods from our quality control management team.

The number of days you have to return a product after placing the order:
  • 30 days


Expected turnaround time for issuing refunds:
  • 14 days


Types of refunds given:
  • Store credit
  • Cash back return


Returns offered on discounted/sale items:
  • items on sale aren’t eligible for refunds.


Policy for returns and exchange to a new product:
  • customers can exchange the product with a new/different product after consulting with our sales department.


All return/refund inquiries can be contacted via: